Discreet Packaging

Standard tax-inclusive routes to the contiguous United States and European Union: approximately 15–25 business days. Standard international routes to the United Kingdom, Canada, Australia, Switzerland and Norway: approximately 10–20 business days.

Ask us about international express service, estimated at 7–15 business days. Cost and tax coverage must be confirmed before payment.

FedEx, UPS or another carrier confirmed for your order. Carrier details are included in the dispatch notice.

When the carrier physically receives the parcel. Creating a shipping label does not mean the order has been dispatched.

It includes normal transit, routine customs handling and final delivery. Customs inspections, requests for documents and other exceptional waits can extend the estimate.

Allow an additional 5–10 business days, subject to your address and logistics conditions. This is not a maximum limit for exceptional delays.

On standard tax-inclusive routes, allow approximately 6–9 weeks for standard TPE, 7–11 weeks for standard silicone, or 9–14 weeks for special customization. Additional options, time awaiting your confirmation and exceptional delays are extra.

Within 1–3 business days after actual handover to the carrier. International express tracking usually shows activity within 24–72 hours after the tracking number is issued. Dedicated-route final-mile tracking may update only after arrival in the destination country.

Contact us if there has been no clear progress for more than 10 business days. We will help investigate.

Use the dispatch region shown on the product page and confirmed for your order. Products without an overseas-warehouse designation are not promised overseas-warehouse dispatch.

Within 1–3 business days after payment and stock confirmation.

Regular addresses in the contiguous United States: approximately 3–7 business days after dispatch, or approximately 4–10 business days in total.

Addresses within warehouse coverage: approximately 5–10 business days after dispatch, or approximately 6–13 business days in total.

No. Estimates exclude weekends and public holidays at the warehouse location.

US warehouses deliver only to the contiguous United States, excluding Alaska, Hawaii, Puerto Rico, Guam and other overseas or island addresses. EU warehouses deliver only to covered European Union countries, not to non-EU countries.

Yes. We normally verify actual availability within 1 business day.

We contact you to choose waiting, another model or a full refund. We do not switch your order to made-to-order without your agreement.

Stock items are sold in their existing configuration and cannot be modified. Changes requiring remanufacture need your agreement to a made-to-order order and a newly confirmed production schedule.

Overseas stock is already in the local warehouse. Incoming stock has not arrived there yet. China stock does not need production but still requires international shipping.

Standard shipping includes basic shipping to regular addresses. Remote addresses, special delivery and express service are quoted separately before payment.

Orders explicitly using a standard tax-inclusive route include applicable import duties, import taxes and standard customs-clearance charges. For EU destinations, this includes applicable import VAT.

Standard non-tax-inclusive routes exclude destination import taxes and customs service charges. If assessed and not collected in advance, these are payable by the recipient.

Provide identity or order documents as requested and pay relevant charges arising under the selected non-tax-inclusive service. We assist with order documentation.

Local delivery within warehouse coverage does not incur an additional import-clearance charge for that delivery. Any sales tax or VAT collected at checkout is listed separately.

Remote-area service, address changes or repeated delivery attempts can incur charges. Charges known in advance are explained before payment; later charges are checked against the circumstances and responsibility.

No. For non-tax-inclusive orders, the destination's actual assessment applies. We do not use a universal import-tax estimate.

Use the cost breakdown confirmed before payment. An all-inclusive statement applies only to orders for which all relevant charges have been confirmed as included.