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Customer Help

Our happiness team is always here to assist.

Shipping & Delivery

We ship all international orders using FedEx or UPS.

We ship worldwide except for India, Pakistan, UAE, and Thailand, where sex toys are illegal.

We cover customs fees. Import duties and VAT are managed by your local authority, but there are no hidden costs.

Production starts within 24 hours of payment. It takes 7-14 days to complete your order, and delivery takes 3-7 business days. The total process is about 14-21 days from ordering to receiving your doll.

Due to legal prohibitions, we cannot ship to Islamic countries. Dolls shipped to the UK, Canada, Switzerland, and Norway will require customer-handled customs clearance.

Your doll will be packed discreetly in a plain carton box with no information indicating its contents.

Product Quality & Safety

Our dolls are made from high-quality TPE or soft silicone. The materials are non-toxic, harmless, and tasteless.

Yes, our sex dolls are made to look like real humans, providing a highly realistic experience with lifelike physical features.

Yes, all materials used in our dolls have been safety tested, including vaginal, oral and anal, to ensure that there are no sharp parts that could cause injury.

Yes, our dolls are 100% waterproof and will not absorb water.

You can use a hot tub or heating blanket to warm them up and they will retain the heat for a while.

Care & Maintenance

Clean the doll before and after each use with mild soap and water. For internal cleaning, flush the vaginal canal thoroughly.

Store the doll flat on her back with arms and legs slightly apart. Avoid placing heavy objects on her to prevent damage.

Treat the doll with care—avoid dragging, forcing joints in the wrong direction, or biting body parts. Proper cleaning and care will extend the doll’s lifespan.

Payment, Returns & Refunds

We accept American Express, PayPal, MasterCard, and VISA.

Returns are only accepted for defective products. Please contact us within 14 days if your doll arrives damaged due to non-human factors (e.g., breakage). A 50% restocking fee applies, and the doll cannot be returned if it has been used.

We do not offer refunds unless the product arrives damaged. If you receive a defective product, notify us within 24 hours with photos/videos of the issue.

Order processing begins within 12 hours. If you cancel after processing, a 20% fee applies. If your doll has been completed, the cancellation fee rises to 50%. Once the order is shipped, it cannot be canceled.

Customization & Features

Yes, we offer customization options to meet your preferences. You can work with us to tailor the doll’s appearance.

Most dolls come with three functional areas: mouth, vagina, and anus. Smaller dolls may have one or two functions.

Yes, all Aibei love dolls are designed for both anal and oral use.

Warranty & Guarantee

We guarantee the quality of our dolls. If there’s a significant defect or mistake in your order, we will either assist you in repairing or replacing the doll.

The guarantee does not cover minor imperfections (e.g., skin blemishes), loose nails or eyelashes, user-inflicted damage, or damage from improper care.

Inspect your doll immediately upon arrival. If you find a defect, contact us within 48 hours with photos or videos of the damage, and we will resolve the issue.

No, returns are only accepted if the doll is in unused condition.

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