Customer Help
Our happiness team is always here to assist.
Shipping & Delivery
We ship all international orders using FedEx or UPS.
We ship worldwide except for India, Pakistan, UAE, and Thailand, where sex toys are illegal.
We cover customs fees for shipments to the USA and EU countries. Import duties and VAT are managed by your local authority, but there are no hidden costs. Orders shipped to the UK, Canada, Switzerland, and Norway will require the customer to complete local customs clearance procedures.
- Production starts within 24 hours after payment.
- Manufacturing time: 7–15 days
- Shipping time: 8–15 business days
- Estimated total time from order to delivery: 15–30 days
Due to legal prohibitions, we cannot ship to Islamic countries. Dolls shipped to the UK, Canada, Switzerland, and Norway will require customer-handled customs clearance.
Your doll will be packed discreetly in a plain carton box with no information indicating its contents.
Product Quality & Safety
Our dolls are made from high-quality TPE or soft silicone. The materials are non-toxic, harmless, and odorless.
Yes, our sex dolls are made to look like real humans, providing a highly realistic experience with lifelike physical features.
Yes, all materials used in our dolls have been safety tested, including vaginal, oral and anal, to ensure that there are no sharp parts that could cause injury.
Yes, our dolls are 100% waterproof and will not absorb water.
You can use a hot tub or heating blanket to warm them up and they will retain the heat for a while.
Care & Maintenance
Clean the doll before and after each use with mild soap and water. For internal cleaning, flush the vaginal canal thoroughly.
Store the doll flat on her back with arms and legs slightly apart. Avoid placing heavy objects on her to prevent damage.
Treat the doll with care—avoid dragging, forcing joints in the wrong direction, or biting body parts. Proper cleaning and care will extend the doll’s lifespan.
Payment, Returns & Refunds
We accept American Express, PayPal, MasterCard, and VISA.
Returns are only accepted for defective products. Please contact us within 14 days if your doll arrives damaged due to non-human factors (e.g., breakage). A 50% restocking fee applies, and the doll cannot be returned if it has been used.
We do not offer refunds unless the product arrives damaged. If you receive a defective product, notify us within 24 hours with photos/videos of the issue.
Order processing begins within 24 hours. If you cancel after processing, a 20% fee applies. If your doll has been completed, the cancellation fee rises to 50%. Once the order is shipped, it cannot be canceled.
Customization & Features
Yes, we offer customization options to meet your preferences, including skin colors, eye colors, wig styles, etc. You can also work with us to customize your exclusive doll head and body.
Most dolls come with three functional areas: mouth, vagina, and anus. We also provide upgraded functions for your choice, such as moaning, body heating, sucking vagina, electric hips, auto-blowjob, etc.
Yes, all Aibei love dolls are designed for both anal and oral use.
Warranty & Guarantee
We guarantee the quality of our dolls. If there’s a significant defect or mistake in your order, we will either assist you in repairing or replacing the doll.
The guarantee does not cover minor imperfections (e.g., skin blemishes), loose nails or eyelashes, user-inflicted damage, or damage from improper care.
Inspect your doll immediately upon arrival. If you find a defect, contact us within 48 hours with photos or videos of the damage, and we will resolve the issue.
No, returns are only accepted if the doll is in unused condition.