FAQ

FAQ

Most frequent questions and answers

All International orders are shipped using FedEx or UPS.

We ship to all countries apart from India, Pakistan, UAE and Thailand due to sex toys been illegal and strict customs clearance.

Import Duties and VAT are levied by your local authority,we pay the customs fees.Please be assured that no hidden costs

All products are realistic dolls for adults, which are mainly used for adult sex toys. It is made 100% according to real people. The doll skin is made from TPE or soft silicone, which is non-toxic, harmless and tasteless. The product does not produce oil, no deformation, no odor.

The doll will be packed in a plain carton box. . There will be no information indicates that it’s a doll.

Once you have paid for your doll the production starts within 24 hours. Your doll should be ready for shipping within 7-14 days and delivery normally takes 3-7 business days.

Total time from ordering to receiving your doll is approximately 14-21 days from placing your order to your doll been delivered.

We provide four payment methods, they are American Express, Paypal, Master Card, and VISA.

Most of the doll have three places you can make use of,but a few small dolls have only one or two functions.they are mouth,vagina,anus,which can bring you unprecedented sex experience.

Customer service is very important to us, In order to let you have the best doll, we strictly control the manufacturing process of the doll and double-check before delivery. When you receive your sex doll, be sure to check the doll carefully to make sure it is in good condition. If you find any quality problem caused by non-human factors such as breakage, please take a good picture, don’t use it, and contact us at [email protected] within 14 days. It has been confirmed that there is a quality problem with the product. We will return or replace the other doll.

Our customer service representatives will work with you to find the best solution for your situation by replacing the original item or providing a refund. It will charge a 50% restocking fee.we can’t refund it if you have used the doll.

We do not offer refunds for any other reason other than a product damaged on arrival.

However, in the event, you receive a defective product, please feel free to contact us within 24 hours. It is important to include as much detail as possible including any images and videos, in which case email us at [email protected] We can then work to resolve the issue.So you must inspect it from head to toe before using on receipt of the doll. This is very important.

If the item is damaged due to improper use, you are not eligible for any return or exchange. You must have common sense and take care of the item to avoid any damage to the product.

We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.